Saturday, April 7, 2018

An Organizer of Technology

I attended a workshop called “Generations in the Workplace” which focused on ways to retain people based on the company’s needs and skill/technological-requirements/diversities/talents. The premise was that different generations, such as Baby Boomers vs. Generation X, have different skills and we as employers must communicate with and reward them with things that are specific to their needs. This hypothesis is nothing new to many of us.  However, the content delivered by the speaker gave me new insights into the methods or techniques I use when helping people use technology to stay organized.

            The speaker pointed out that younger generation has grown up with technology as part of their lives. In this age of information technology it is hard to function without the use of a computer. For instance, people no longer need a map, they use on line map to find direction; to find a phone number - just “Google it”; and to learn the definition of a word just type it into Wikpedia.
It dawned on me that the clients who are weaker in electronic document management were the older clients who did not grow up with computers.

I also realized that different generations communicate differently as well. The younger generations would rather e-mail or text while the older generation prefers verbal conversation.
We need to manage our clients with the approach that that is the most effective or applicable. That may mean, sending an e-mail when we would prefer picking up the phone.

         We also need to be cognizant of the technological ability of our clients. We cannot teach someone the latest trick when they have not yet grasped finding basic menu shortcuts.

      We are only successful with our task as organizers when we recognize and utilize the strengths and weaknesses of the support employees of our clients as well as the level of technology equipment they possess.

For more information, or to get help with your organization needs, visit